Let's start your customer touchpoint redesign!
How to respond various customer demand?
Think next communication methods
By attaching a QR code for connectting to a chat bot to products, customers are encouraged to resolve issues themselves by interacting with the bot, thereby expecting to reduce the number of incoming phone calls and etc..
AI Voice bot, chat bot
High-Skill Agent
Omni-channel
By replacing human agents with AI, we aim to reduce costs and improve efficiency. Provide stable customer support 24/7!
Agents are our key assets. Your projects will be supported and operated by our well-trained full-time employees with adequate skill sets
Our proprietary omni-channel system efficiently manages phone, social media and SMS.
AI FAQ Suggestion & Assessment
AI FAQ suggestion and AI QA systems will support human agents in real time to improve customer experience.
Select or combine these to efficiently redesign your contact center operations.
Human Empowerment by the Technology
ISO/IEC 27001:2022 (SIS350425I102)
We are ISO27001: 2022 (ISMS) certified and manage information accordingly.
Flexible Meet the Customer's Demand
Focusing on target KPIs, we flexibly design our operations according to requirements of each of the client
Running your own contact centre brings you so many challenges
- Recruitment and labor management
- Physical space
- Introduction and operation of the system
- Sales management and KPI measurements
By outsourcing your contact centre to IT-Com Vietnam, you can leave those challenges to a professional with proven track record and focus on your core businesses
#Maximize
#Minimize
Efficiency
Quick start-up
Cost
Various risks
We are contact centre with self-developed cutting-edge systems and people with skilled providing sincere telemarketing services
From Vietnam to the world - we are providing contact centre services globally.
(in Vietnamese, English, Japanese and other languages)
We have been operating contact centres supporting many customers world-wide
Business domain as
a professional contact centre
Customer Support
We provide support to your customers just like our own, and increase your fans
Our wide area of expertise includes technical support, such as analyzing problems, dispatching, technicians and / or replacement products, taking customers orders, checking delivery status, processing payments on various method, and solving problems for individual customers.
Telesales
We will assist your customers and lead them to purchase your products
Through telephone conversations and/ or text chat, we will introduce your products and services to your potential customers, providing customized proposals and optimized solutions according to the requirement of each customer. We can also provide prospect customers and conduct various marketing researches.
BPO
You can leave your administrative works to us an focus on the areas which truly require your expertise
Data entry/import, website updates, social media monitoring, data analysis and many more... your day may be occupied by those miscellaneous tasks. Please leave them to us, and focus on the areas which truly require your attention.
#Inspire!
To meet
the target KPI
An example of experience;
Founded in 2000
FTE Headcount 2,000
* Figures are for the entire groups
Contact Us
The choice to IT-Communications Vietnam is the answer for getting maximise efficiency, and customer satisfaction and KPI results
From a project with 1 seat to large-scale one with over 100 seats, in Vietnamese, English and/ or Japanese, we can quickly respond to your requirement. We cannot wait to communicate with your customers!
Company Profile Download
Vietnamese, English and Japanese
Email:
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