Contact Centre & BPO Service Outsourcing
300+
ACTIVE AGENTS
5
LANGUAGES
120+
PROJECTS MANAGED
ISMS
SECURITY STANDARD
The IT-Com Advantage
Optimizing the synergy between cost-effective Vietnam operations and world-class management standards.
Multi-lingual Mastery
Expert support in Japanese, Vietnamese, English, and Thai. Managed by on-site Japanese leadership ensuring zero communication gaps and premium quality.
AI-Driven DX Ops
Our proprietary AI QA system analyzes every interaction in real-time. Fast PDCA cycles drive rapid skill enhancement and measurable performance gains.
Uncompromising Security
ISO/IEC 27001 (ISMS) certified. From physical access control to enterprise-level data protection, your critical information is our highest priority.
IT-Com Vietnam is the best answer to solve your customer services
Maximizing NPS and LTV through the power of Strategy × DX × AI. From Vietnam to the world.
Our Core Expertise
Comprehensive solutions to strengthen your business touchpoints.
Smart Telesales
Strategic, data-driven outbound calling focused on lead conversion and real-time QA analysis.
Omnichannel Support
Strategic, data-driven outbound calling focused on lead conversion and real-time QA analysis.
DX & AI Integration
Strategic, data-driven outbound calling focused on lead conversion and real-time QA analysis.
Proprietary QA System
Strategic, data-driven outbound calling focused on lead conversion and real-time QA analysis.
Telesales
Our telesales service goes beyond simple outbound calling.
We take a strategic, data-driven approach to maximize results—from refining target lists and improving call scripts to analyzing conversations through our QA system, ensuring continuous improvement in lead conversion and closing rates.
Customer Support
Our customer support team provides multi-channel service—via phone, email, chat, and social media—to maximize customer satisfaction.
Through our QA system, we analyze every interaction and use real-time feedback and training cycles to continuously enhance service quality.
Marketing & Research
In our marketing and research services, a dedicated team collects and analyzes market, customer, and competitor data from multiple perspectives.
We conduct both quantitative surveys and qualitative interviews to deliver actionable insights that support clients’ strategic decisions.
35% +
Lead Conversion Boost
24/7
AI-Human Hybrid Support
98%
Client KPI Fulfillment
SUCCESS STORIES
Real-world solutions for global industry leaders
Improving response rates to 95% via AI-Hybrid Voice bot Solutions
OPEX -20% CSAT +15%
24/7 Global Roadside Assistance Management from Vietnam Hub
99.9％ UPTIME GLOBAL READY
We provide a full range of telemarketing services—including telesales, customer support, and marketing research—through multiple channels such as phone, email, chat, social media, and AI tools.
Our operations are designed for scalability, enabling us to flexibly adjust capacity to meet fluctuating demand while maintaining consistent service quality during both peak and off-peak periods.
With our proprietary QA system, every interaction is analyzed and evaluated in real time. This enables a fast PDCA cycle that continuously enhances agent skills and performance, leading to measurable improvements in sales targets, KPI achievement, and customer satisfaction.
We are committed to delivering quality that drives results—supporting our clients in maximizing both revenue and brand value. That is our mission.
OTSUKA Takahiro
GENERAL DIRECTOR, CEO
IT-Com Vietnam
Designing
World-Class Connections from Vietnam.
"Our mission extends beyond mere outsourcing. We combine AI technology with human empathy to create exceptional value between brands and their customers."
IT-Com Vietnam is a hybrid organization that marries the meticulous quality of Japanese management with the vibrant dynamism of Vietnam. Our guiding formula, "Strategy × DX × AI," is a proven equation for accelerating business growth in an ever-evolving digital landscape.
By breaking through barriers of language and culture, we deliver the spirit of Japanese hospitality to the global stage. Join us as we redefine the next generation of customer experience.
CORE PHILOSOPHY
Connecting People through
Innovation
Mission
Empower Your Growth
We strive to be a vital link that empowers our clients to maximize customer NPS and LTV, growing sustainably together.
Vision
Human x AI synergy
Strategy × DX × AI. We combine human expertise with AI efficiency to deliver seamless, data-driven customer experiences.
Concept
Redesigning Touchpoints
Transforming how you connect with customers. By 'redesigning' every touchpoint, we evolve the bond between brands and people.
Our Formula for Next-Generation CX
From Vietnam to the world - we are providing contact centre service globally
(in Vietnamese, English, Japanese and other languages)
Let's Start Your Customer Touchpoint "Redesign"
Ready to Level Up Your Global CX?
From 1 seat to 100+ seats, we respond quickly in English, Japanese, and Vietnamese.
Tel: +84 (0)28 6291 3321
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Ward, HCMC, Vietnam
