AI Virtual Agent| IT-Communications Vietnam | Thành phố Hồ Chí Minh

AIV

AI Virtual Agent

AI voice response service for Call Centre

up to

80%

of calls handled by virtual agents

20%

Conversion increase as compared to human agents

Less cost spent on customer service

・Difficult to increase agents headcount during peak time

・Avoid to miss the opportunity to receive calls
(nighttime, weekends, holidays)

・Maintaining quality is difficult for agents working remotely

・Customer doesn't like IVR, especially press the button action.

Labor shortage

Salary increaesing

・Unstable to secure Human agents
・Increase in Call Centre operating costs

AI Virtual Agent will solve your problem

Supports both inbound and outbound calls

You can continue to use your existing phone number

Support multiple languages, it can also respond to calls from foreigners

You can easily connect to your existing phone system without purchasing a special system or complicated procedures.

This is an AI voice call response solution that uses AI to take calls back, process cancellations that do not require human agents, process orders, etc.. on behalf of human agents.

Contact

Image of "AI Virtual Agent"

This line is busy right now. Currently supported by AI. Are you sure you want to continue?

Consumer

Call Centre

Nope!

Please wait till operator will be available

Ok!

May I ask your name?

With IVR, the customer will be asked to operate the dial tone, and it is likely that they will feel troublesome and hang up, but if AI responds by voice, the cut-off rate will be reduced. (comparison with our data)

Wait human operator

Continue by AI agent

・Information listening for callback
・Order reception
・Cancellation reception
・Change reception

Generate data into Excel or spreadsheets

It is also possible to integrate directly with your CRM.
Please contact us

Why many companies choose AI Virtual Agent?

Reason

01 Lowest price in the industry

Developed by a Call Center management company for its own use. Because we sell this know-how as a service, we are able to achieve low prices.

Reason

02 24/7 stable operation

Stable AI voice operation is possible 24/7

Reason

03 Service provided by professional Call Centre company

It is operated by a Call Center management company, we can always keep up with the latest call flows.

Multilingual

In addition to English, we also fully support Vietnamese and Japanese.
(Please contact us for other languages)

Contact

AIV

AI Virtual Agent

AI voice response service for Call Centre

・Difficult to increase agents headcount during peak time

​・Avoid to miss the opportunity to receive calls (nighttime, weekends, holidays)

​・Maintaining quality is difficult for agents working remotely

​・Customer doesn't like IVR, especially press the button action.

・Unstable to secure Human agents ・Increase in Call Centre operating costs

Supports both inbound and outbound calls

You can continue to use your existing phone number

Support multiple languages, it can also respond to calls from foreigners

You can easily connect to your existing phone system without purchasing a special system or complicated procedures.

This is an AI voice call response solution that uses AI to take calls back, process cancellations that do not require human agents, process orders, etc.. on behalf of human agents.

Image of "AI Virtual Agent"

This line is busy right now. Currently supported by AI. Are you sure you want to continue?

Consumer

Call Centre

Nope!​

Please wait till operator will be available

Ok!

May I ask your name?

With IVR, the customer will be asked to operate the dial tone, and it is likely that they will feel troublesome and hang up, but if AI responds by voice, the cut-off rate will be reduced. (comparison with our data)

Wait human operator

Continue by AI agent

・Information listening for callback ・Order reception ・Cancellation reception ・Change reception

Generate data into Excel or spreadsheets

It is also possible to integrate directly with your CRM. ​Please contact us

Why many companies choose AI Virtual Agent?

Reason

01

Lowest price in the industry

Developed by a Call Center management company for its own use. Because we sell this know-how as a service, we are able to achieve low prices.

Reason

02

24/7 stable operation

Stable AI voice operation is possible 24/7

Reason

03

Service provided by professional Call Centre company

It is operated by a Call Center management company, we can always keep up with the latest call flows.

Multilingual

In addition to English, we also fully support Vietnamese and Japanese. (Please contact us for other languages)

IT-Communications Vietnam Co., Ltd.

Contact Centre & BPO Service Outsourcing

ISO/IEC 27001:2022 (SIS350425I102)

・Avoid to miss the opportunity to receive calls
(nighttime, weekends, holidays)

・Maintaining quality is difficult for agents working remotely

・Customer doesn't like IVR, especially press the button action.

・Unstable to secure Human agents
・Increase in Call Centre operating costs

Nope!

・Information listening for callback
・Order reception
・Cancellation reception
・Change reception

It is also possible to integrate directly with your CRM.
Please contact us

In addition to English, we also fully support Vietnamese and Japanese.
(Please contact us for other languages)