Contact Centre & BPO Service Outsourcing
IT-COMMUNICATIONS VIETNAM Co., Ltd
CEO:
Otsuka Takahiro
Our Journey
IT-Communications Vietnam is a leading BPO contact center service based in Ho Chi Minh, Vietnam, focusing on providing exceptional services to businesses looking to outsource their operations. With the goal of enhancing brand recognition, we are dedicated to offering multilingual BPO services in English, Japanese, and Vietnamese to clients worldwide. Located in Ho Chi Minh City, Vietnam, we strive to meet the needs of companies seeking reliable and efficient outsourcing solutions.
Address:
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi,
Ward.26, Binh Thanh Dist., HCMC, Vietnam
Founded in:
9th September 2014
Capital:
USD 800,000
0312962732
MST:
Greetings from our Leader
Otsuka Takahiro
大塚 隆博
General Director (CEO)
Managing Director of the IT-Communications Inc., (Japan)
We are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 23 years of call center operation experience in Japan, we are providing win-win contact center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
Grand Design of IT-Communications Vietnam
Company Identity:
"Sparking the Lives of Those Involved with IT-Com Vietnam"
We strive to offer a lifestyle and values that allow people to experience ‘joyful and fulfilling moments’ through their work and connections with colleagues.
Mission:
“We aim to be a bridge that maximizes the value for our customers.”
We aim to be a bridge that maximizes customer satisfaction and lifetime value (LTV), achieving sustainable growth together with our clients.
Vision:
“Strategy" x "DX" x "AI"
By leveraging a hybrid model of humans and AI, we strive to revolutionize customer experiences and become a strategic partner that bridges customers and businesses
Concept:
“We are a General Trading Company specializing in Customer Touchpoints.”
“A comprehensive trading company specializing in corporate and customer touchpoints. Let’s Redesign Your Customer Touchpoints.
To meet evolving demands, we will transform and enhance customer touchpoints.”
Theme of Our business - 4 ways Satisfaction
Improve competitiveness
Market expansion
Improve profitability
Improve customer satisfaction
Better Customer eXperience
Relief and trust
Delight and impression
Stable operation of customer support
Cost effective
Business expansion/Profitability improvement
Improve corporate value
Pride
Rewarding
Stability
Work in life
Better salary
Marketing Strategy Proposal from Customer Feedbacks
When acting on behalf of you, we are acting not only as your mouth but also as your eyes and ears. In today's ever-changing social and economic environments, it is crucial to keep adjusting marketing stragecy and activity swiftly and flexiblily. Our efficient customer handling and management based on the latest technology utilizing IT and web marketing enable us to discover potential requirements of your customers, which may dramatically ehnance business opportunity for you. We are here to assist every aspect of your marketing strategy.
Operation Improvements by Daily "PDCA" Cycle
We continuously seek for the best way to improve (Kaizen) our operations for optimal KPI and CX performance day-by-day.
Never-ending cycle of Analysis, Consideration, Planning and Action
Our Experiences
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
We have experience in operating contact centre for various customers world-wide.
IT-Communications Group
Our group, IT-Communications, Inc. was founded in Sapporo, Japan in May 2000 and has been growing its business with is motto of "Informatiojn Technology + Communications". With its multi-skilled full-time employees we are providing contact centre services with high expertise.
Sapporo Head Office
Nagoya Branch
Tokyo Head Office
Osaka Branch
Sendai Center
Sendai 2nd Center
Sapporo 2nd Center
Kushiro Branch
Our values
At IT-Communications Vietnam, we uphold integrity, excellence, and innovation in all our endeavors. Our commitment to delivering high-quality BPO services is rooted in a culture of transparency, reliability, and continuous improvement. Join us in redefining the BPO experience.