Feature
We are contact center with self-developed cutting-edge systems and people with highly skilled providing sincere telemarketing services
Our aim is to bring heart-moving experiences exceeding face-to-face meetings through technology
Benefits and Advantages
The advantage of choosing our services is that we provide high-quality support and pursuit of KPIs through efficient communication.
Human Empowerment by the Technology
In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony supports AI Virtual Agent, cutting-edge voice bot system designed to handle customer contacts instead of human agents.
AI Virtual Agent
- Indistinguishable from human agent
- Highly accurate transactions
- Supports voice and digital messages
- Supports both Inbound and outbound contacts
- Supports multiple languages
- Provides stable 24/7 customer services
- Consistent operational quality
- Lower contact handling cost compare to human agent
Out Digital Transformation (DX) utilizes "AI Virtual Agents" to achieve perfectly stable 24/7 contact centre operations even on drastically changing call volumes
Conversational AI of the AI Virtual Agent boosts operational efficiency and deliver better customer experiences.
Cyber-Telephony received IT award from IT Institute in japan in 2021 and 2022, two years in a row
Cyber-Telephony fully supports Work-from-Home (WFH). Our agents can work from anywhere in the world, still under full control of our call center management schema.
Human resources development
Always besides you, whenever and wherever you are
Our job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.
People are our assets, and thus development of human resources are critical in our business. We hire people as full-time employees and apply fair evaluation system based on KPI results. We have career development plan, training programs and development systems per their grades. Each of our employee is aware of evaluation given to him/her, and how to develop himself/herself to next career path based on that evaluation. This is a key to keep their motivation at high level.
Voice of Client
Running client inhouse contact centre brings you so many challenges
- Recruitment and labor management
- Physical space
- Introduction and operation of the system
- Sales management and KPI measurements
By outsourcing your contact centre to IT-Com Vietnam, you can leave those challenges to a professional with proven track record and focus on your core businesses
#Maximize
Efficiency
Quick start-up
#Minimize
Cost
Various risks
We are contact centre with self-developed cutting-edge systems and people with skilled providing sincere telemarketing services
Case Study
D2C
Contact Centre Design
Acquire customers and expand sales by turning a call center, which used to be a cost center, into a profit center by converting business to D2C
Traditional Retail
Manufacturer
Wholesaler
Distributor
Retailer
