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Our Products & Services

In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.

We make full use of our IT system and human resources to develop our business in a multifaceted manner.

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Click vào biểu tượng tại đây để thực hiện thanh toán

bao-viet-an-gia
bao-viet-CI37
18006948
TEL
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Insurance Agency

We are an Official Agent of Bao Viet Insurance. Our counselors will design and propose you the best insurance package most suitable. 

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Omni-channel SIP Telecom Service with AI Virtual agent

You can get Japanese phone number and use it, even if you stay in oversea you can make a call with Japanese domestic communication fee

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A CTI/PBX system designed specially for call center.

Native omni-channel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system

AIV

AI voice response service for Call Centre

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Sometimes unexpected call volume spikes cause long wait for customers, lowering customer experiences. Our AI Virtual Agent resolves such issues - it can achieve 24/7 stable operations, regardless call volumes and/ or other factors. AI Virtual Agent is a cutting-edge voice bot system designed to handle customer contacts instead of human agents.

We achieve optimized contact centre operations with balanced utilization of human agents and AI agent.

up to

of calls handled by virtual agents

80%

+

Conversion increase as compared to human agents

20%

x

Less cost spent on customer service

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IT-Communications Vietnam Co., Ltd.

Contact Centre & BPO Service Outsourcing

Privacy protection policy

10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Ward.26, Binh Thanh Dist., HCMC, Vietnam

MST: 0312962732

iso27001-2022

ISO/IEC 27001:2022 (SIS350425I102)

© 2025 IT-Communications Vietnam Co., Ltd

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